Privacy Policy for Roam Car Rental

Effective Date: January 28, 2026

Last Updated: January 28, 2026

Roam ("we," "us," or "our") operates the Roam mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App to rent vehicles.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our App:

• Account Information: Name, email address, phone number, date of birth, and profile photo
• Driver's License Information: Driver's license number, state/country of issuance, expiration date, and photos of your driver's license
• Payment Information: Credit/debit card details, billing address, and payment history (processed through secure third-party payment processors)
• Identity Verification: Government-issued ID information for verification purposes

1.2 Location Information

We collect location data to provide our car rental services:

• GPS coordinates and location data when you search for vehicles
• Pickup and drop-off locations
• Real-time location during active rentals (with your permission)

1.3 Vehicle and Rental Information

• Rental history and preferences
• Vehicle usage data (mileage, fuel level, damages)
• Photos of vehicle condition before and after rental

1.4 Device Information

• Device type, operating system, and version
• Unique device identifiers
• IP address
• Mobile network information

1.5 Usage Information

• App usage patterns and interactions
• Search queries and preferences
• Customer support communications
• Reviews and feedback

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process rentals, manage bookings, and facilitate vehicle pickup and return
• Account Management: To create and maintain your account, verify your identity, and manage your profile
• Payment Processing: To process payments, prevent fraud, and manage billing
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance
• Safety and Security: To verify driver eligibility, monitor vehicle usage, and ensure safety
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Communications: To send booking confirmations, rental updates, promotional offers, and important notices
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

• Payment processors for transaction processing
• Identity verification services
• Cloud storage providers
• Analytics and marketing platforms
• Customer support tools

3.2 Vehicle Owners/Partners

We share necessary information with vehicle owners or rental partners to facilitate your rental, including your name, contact information, and rental details.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, safety, or property.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your information
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us using the information provided below.

6.1 Location Services

You can enable or disable location services through your device settings. Note that disabling location services may limit certain App features.

6.2 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by adjusting your notification preferences in the App.

7. Children's Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 6 above.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

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